Refund policy

RETURN AND REFUND POLICY

 

 

We want you to love what you receive. Please read our return, exchange, and refund terms carefully before placing your order.
COMPLAINT WINDOW
Any complaint, return, or exchange request must be raised within 5 days of delivery. Requests raised after 5 days cannot be accepted.
To raise a request, contact us on WhatsApp or email with your order number and clear photographs of the product, including a photograph of the packaging.
Products must be unused, unwashed, unaltered, and in their original condition with all tags and original packaging intact.
EXCHANGE ONLY POLICY
The Syma Closet follows an exchange-only policy. We do not offer cash refunds for products that have been delivered.
If your complaint is approved, it will be resolved through one of the following:
• A replacement of the same product
• An exchange for another product of equal value
• A credit coupon code valid for 6 months
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, contact us within 5 days of delivery with photographs. Once verified, we will arrange a free reverse pickup at our own cost and send you a replacement at no extra charge.
If the same product is not available in stock, you may choose an exchange for another product of equal value or a credit coupon code.
SIZE EXCHANGE
We offer one size exchange per order, subject to stock availability.
If the requested size is unavailable, you may choose another product of equal value or a credit coupon code.
CHANGE OF MIND
If the product arrived in correct and undamaged condition but you no longer want it, we offer a credit coupon code valid for 6 months. Cash refunds are not available in these cases.
HOW CREDIT COUPON CODES WORK
A credit coupon code is a single-use discount code for the value of your order, sent to your registered email address and WhatsApp number within 2 business days of approval.
The code is valid for 6 months from the date of issue and can be used on any order on our website. The code cannot be transferred, exchanged for cash, or combined with other ongoing offers.
If your new order is lower in value than the credit coupon code, the remaining balance cannot be carried forward or reissued.
WHO PAYS FOR SHIPPING
If the product delivered is damaged, defective, or different from what was ordered, The Syma Closet bears the shipping cost both ways.
For all other reasons, including size exchanges and change of mind, the customer bears the cost of shipping the product back to us. We bear the cost of shipping the replacement piece to you.
Shipping charges paid or applied to an order are non-refundable.
NON-RETURNABLE ITEMS
The following are not eligible for return or exchange:
• Products that have been used, washed, altered, or damaged after delivery
• Products returned without original tags or packaging
• Customised or made-to-order pieces
• Items purchased during clearance or final sale, where mentioned on the product page
WHEN A REFUND IS ISSUED
While we do not offer refunds on delivered products, a refund will be issued in the following situations:
• The order is cancelled by us for any reason, including stock unavailability
• You cancel the order before it has been dispatched
• We are unable to deliver the order
Refunds, where applicable, are processed as follows:
• For prepaid orders, to the original payment method within 7-10 business days
• For Cash on Delivery and Partial Payment orders, through UPI or bank transfer. We will request your UPI ID or bank account details at the time of approval
PARTIAL PAYMENT ORDERS
Some orders on The Syma Closet require a partial payment at the time of checkout, with the remaining balance payable in cash at the time of delivery. The upfront amount is displayed clearly on the checkout page before you confirm your order.
The upfront amount is non-refundable in the following cases:
• The order is cancelled by the customer after it has been dispatched
• The customer refuses to accept delivery
• Delivery fails due to an incorrect address, unavailability, or no response to delivery attempts
The upfront amount will be fully refunded in the following cases:
• The order is cancelled by us for any reason
• You cancel the order before it has been dispatched
• The product delivered is damaged, defective, or different from what was ordered
• Delivery fails due to an error on our side or on the courier's side
By selecting Partial Payment at checkout, you confirm that you have read and agree to this policy.
ORDER CANCELLATION
Orders can be cancelled free of charge before dispatch. Once an order has been dispatched, it cannot be cancelled.
CONTACT US
For any return, exchange, or refund-related assistance, please contact us:
Email: thesymacloset@gmail.com
WhatsApp: +91 91538 44905
Website: www.thesymacloset.com